Shipping & Returns
Shipping Policy
Enjoy complimentary shipping and returns on all orders.
Shipping Times and Rates
Currently, we are only able to accept online orders to shipping addresses within the United States and do not ship internationally. To ensure the secure delivery of your order, Evecoco is able to require your detail contact information.
For each address within the United States, the following charges apply:
- Standard Ground Shipping: $0
Apart from the Luxury collection,all orders under $100. Please allow 3-5 business days. Items ordered together may not always ship together.
- Express Shipping with signature on delivery: $0
Apart from the Luxury collection,all orders above $100. Please allow 1-2 business days to receive your items. Items ordered together may not always ship together.
- Shipping for Luxury collection: $0
Please allow 6-8 weeks to receive your Hand Forging items. Items ordered together may not always ship together.
To inquire about shipments, please contact Client Care at order@evecoco.com.
More Information on Complimentary Shipping:
- Sales tax do not count toward the total amount.
- Complimentary shipping is only available for orders placed on the U.S. website for domestic delivery.
Return Policy
For Non-Refundable Items
Custom eternity rings, or those that have been modified, cannot be returned or exchanged. These items are Final Sale.
Engraved jewelry items (excluding wedding and engagement rings) cannot be returned. These items are Final Sale.
Any special orders or custom requests (excluding wedding and engagement rings) cannot be returned. These items are Final Sale.
For Refundable Items
Evecoco offers complimentary shipping for refundable item (other goods beside the Non-Refundable Items mentioned above) that you’d like to return. Simply use the return label if enclosed in your delivery, or email order@evecoco.com to contact after-sale team. Then they will guide you the necessary information for dropping off your package at the nearest UPS location.
GIFT CARDS
The perfect gift for any occasion.
FREE DOMESTIC SHIPPING
Free expedited shipping within the US.
30 DAY HASSLE-FREE RETURN
Hassle-free returns within 30 days of purchase.
CUSTOMIZATION SERVICE
Designed and handcrafted in-house. You dream it, we make it.
SKILLED ARTISANS
Each work of art is handcrafted with meticulous attention to detail.